What's Included
Comprehensive Medical Consultation: A complete evaluation and care review with a licensed medical provider. Includes tailored clinical guidance and medical advice for your health needs.
Extended Prescriptions (When Appropriate): Up to 1 year of medication refills (excluding DoxyPEP) sent directly to your preferred local or mail-order pharmacy, if clinically appropriate.
Follow-up Communication: Messaging access via our secure patient portal regarding your completed visit for up to 45 days.
What's Not Included
Guaranteed Prescription: Prescriptions are never guaranteed, as there are times where it may not be safe or clinically appropriate. In those situations, we do our best to provide alternative treatment options, if available.
Prescription Costs: Medication cost is set by the pharmacy. You can ask the pharmacy to use your health insurance, if applicable. If you are uninsured, am happy to help find the least expensive option through the use of drug discount coupons and pharmacy comparison tools.
Diagnostic Testing: Out-of-pocket costs for external bloodwork or lab tests if needed.
Cancellation & Refund Policy
Refund Before Review: If you request to cancel your consultation before a clinical provider reviews your intake submission (chat-based consults) or more than 4 hours before your appointment time (phone/video consults) you will receive a full refund.
Partial Refund: If our clinical team determines your medical needs cannot be safely treated via telehealth (requiring in-person care or emergency referral), you will be refunded 50% of the consultation fee.
Completed Visits: Because the fee covers the dedicated time and clinical expertise of a licensed provider, fees are non-refundable once a consultation has been completed and a treatment decision or prescription has been rendered.
Late Cancellation or No Show (phone or video consults only): No refunds will be provided if a consultation is cancelled within 4 hours of the scheduled appointment time, or if patient does not attend the appointment.
Questions about pricing?
If you have questions about whether a specific condition can be treated or how our pricing works, reach out to us directly at info@opendoorhealth.co.