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Privacy Policy
Last Updated: August 25, 2026
 

OpenDoor Health (“OpenDoor Health,” “we,” “us,” or “our”) operates the website located at www.opendoorhealth.co (the “Site”) and provides asynchronous and synchronous telehealth services (the “Services”).
 

We respect your privacy and are committed to protecting personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our online platform.
 

1. HIPAA Notice of Privacy Practices

This Privacy Policy addresses information collected through our public website. Any Protected Health Information (“PHI”) that you submit through our secure patient portal, intake assessments, or telehealth consultations is governed separately by our HIPAA Notice of Privacy Practices. If there is any conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices regarding your PHI, the HIPAA Notice of Privacy Practices will control.
 

2. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Data”).

  • Information You Provide Directly:

    • Contact Details: Name, email address, phone number, and mailing address when filling out contact forms, registering for an account, or requesting information.

    • Account & Appointment Data: Information provided when scheduling an appointment, submitting asynchronous clinical intakes, or managing account preferences.

    • Communications: Content of messages, emails, or inquiries sent directly to our administrative or clinical team.

  • Information Collected Automatically:

    • Device & Usage Data: IP address, browser type, operating system, device characteristics, referring URLs, pages viewed, and access times.

    • Cookies and Tracking Technologies: We use essential and functional cookies, web beacons, and analytical tools to maintain Site security, measure performance, and optimize user experience.
       

3. How We Use Your Information

We use the information collected on our Site for business and operational purposes, including to:

  • Provide, maintain, and improve our Site, platform, and clinical workflows.

  • Schedule appointments, process intake requests, and facilitate secure telehealth interactions.

  • Send administrative notifications, billing updates, appointment reminders, or customer service responses.

  • Protect against, identify, and prevent fraud, unauthorized transactions, or security breaches.

  • Comply with state and federal healthcare laws, licensure regulations, and legal processes.
     

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data only under the following circumstances:

  • Healthcare Providers & Care Team: With licensed clinical staff involved in delivering your healthcare services.

  • Business Associates & Vendors: With trusted third-party technology providers (e.g., HIPAA-compliant EMR platforms, secure web hosts, payment processors, and SMS reminder vendors) bound by Business Associate Agreements (BAAs) and confidentiality constraints.

  • Legal Compliance & Safety: When required by law, subpoena, or court order, or when necessary to protect the rights, property, and safety of OpenDoor Health, our patients, or the public.

  • Business Transfers: In connection with any merger, acquisition, restructuring, or sale of company assets, subject to standard confidentiality protections.
     

5. Data Security

We implement robust technical, administrative, and physical safeguards designed to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include end-to-end encryption, secure socket layer (SSL) technology, restricted access protocols, and regular system audits.

However, no electronic transmission over the internet or storage system can be guaranteed 100% secure. If you suspect an issue with your account security, please contact us immediately.
 

6. SMS and Text Communications

If you opt-in to receive SMS notifications (such as appointment reminders or care coordination updates):

  • Your mobile phone number will be used strictly for direct communications related to your care or requests.

  • Mobile contact details will never be sold or shared with third parties or affiliates for marketing or promotional purposes.

  • You may opt out of text messages at any time by replying "STOP".
     

7. Third-Party Links & Tools

Our Site may contain links to third-party websites or integrated external services. OpenDoor Health is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party site you visit.
 

8. Your Privacy Rights & Choices

Depending on your state of residence, you may have specific rights regarding your Personal Data, including:

  • Access & Portability: The right to request copies of your personal information.

  • Correction: The right to request that we correct inaccurate or incomplete data.

  • Cookie Preferences: You can set your web browser to refuse all or some cookies, or to alert you when cookies are being set.

To exercise any of these rights, please contact us using the information below.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Updated versions will be posted on this page with an updated "Last Updated" date.
 

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us at:

OpenDoor Health

Website: www.opendoorhealth.co

Email: info@opendoorhealth.co

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